Return Policy

General Rules

Customer satisfaction is our top priority.

Linens Delight will accept return for refund, repair or exchange for manufacturing defective merchandise only.  Non-defective merchandise may be accepted for return with conditions (please refer to “Non-defective Merchandise Return”)

 

Product Warranty

Most items we carry are covered by warranty. Warranty information is stated on the packaging of each item, where ever available. We warrant our products are free from defects in materials and workmanship. We will repair or replace any defective item under the terms of this warranty.

We would be highly appreciated if you will assist us with the warranty issues accordingly. Should you need any help regarding warranty issues please call us at toll free 1-833-253-2977.

Defective Returns

Defective found upon receipt of shipment.  If you receive any item that is defective, please contact us immediately. Defective items will be accepted for exchange or repair, at our discretion, within 30 days of receipt. If your returned item is found without any defect we reserve the right to impose to you a 10% restocking fee plus the shipping charges. No refund or credit will be granted after 30 days of receipt.

Defective found after use.  If the merchandise is found defective after use, we will honor our warranty according to the warranty information as stated on the packaging of each item. 

Defective Merchandise Diagnosis.  We reserve the right to diagnose and determine whether the merchandise is in fact a manufacturing defect. Your returned items will be inspected by our Technical Support Team for evaluation before we can accept it as a defective return.

Non-Defective Merchandise Returns

We will only accept new non-defective merchandise return with the following conditions:

  • Due to processing errors on our part. If there is an error on our part related to your order, please inform us within 15 days of receipt.
  • Any new non-defective merchandise returns must be in original, unopened packaging and in saleable condition, with all packaging, warranty cards, accessories.
  • Any customized items are not returnable.

    We reserve the right to reject a return on any product that does not meet the above conditions.

    Return Procedure

    1) Please email to info@linendelight.com  to obtain a Return Authorization (RA) number before shipping your return. Please indicate the product and quantity you are returning, and the reason for the return of each item in your email or fax.  Returns without proper RA number will not be accepted.

    2) For hygienic reasons if the item has been or appears to have been used or tampered with, it is the user’s responsibility to clean the item before returning it to us.  Cleaning instructions are provided on the warranty card.  Linen Delight reserves the right to reject any merchandise returned without cleaning and will return it to you at your cost.

    3) We are not liable for any damaged or loss that may occur during shipment of the returned items. We strongly recommend that you fully insure your returned shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. Please pack the shipment well and write the RA number on the outside of the package.

    4) Once the return is processed and approved, you will be issued a credit and advised by mail.

    5) We cannot process your return until we receive the merchandise.

     

    Unauthorized Return

    We will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be rejected even if it has arrived in our warehouse.

    Refused Shipment

    We will impose a 10% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer.

    We need the opportunity to honor our warranty.
    Thank you for your kindly cooperation. 
    This will help us to serve your account better.
     
    Linens Delight